99.5% Uptime Guarantee
We are so confident in the reliability of our hosting servers that we can offer an uptime guarantee.
If your website experiences unscheduled downtime through a fault with our servers for more than 3.5 hours in a single calendar month we will give you the next months hosting for free, in accordance with the following:-
- Your website must be unavailable through an unscheduled fault on our server or network. Your website being seemingly unavailable because of loss of your own ISP access or a interconnected network to ours is not included as downtime for your website.
- A claim must be lodged by the customer within 3 days of the downtime experienced by raising a ticket via our support system.
- Only one claim can be lodged within a 30 day period.
- Scheduled downtime due to essential maintenance is not included. We do schedule routine maintenance at low-traffic times in order to keep server software and hardware secure, reliable and up to date. Downtime will be deemed as Scheduled if it has been posted in the Network Issues section of the Client Area.
- 3.5 hours equates to 0.5% of 720 hours; the total hours in a 30 day period.
To take advantage of our high reliability hosting, click below to see the options.